Refund policy
Refund & Cancellation Policy
Due to the perishable, made-to-order nature of our products, all sales are final and non-refundable. Before placing your order, please review your selections, delivery date, address, dietary options, and any special instructions carefully. If you have any questions or are unsure about something, we strongly encourage you to contact us before completing your purchase.
Once an order has been placed, ingredients, packaging, and preparation may begin specifically for your order. For this reason, we do not offer refunds for changes of mind, scheduling conflicts, incorrect selections, taste preferences, recipient availability, or other circumstances outside of our control.
Rescheduling
We understand that plans can change. Orders may be eligible to be rescheduled with a minimum of 24–48 hours' notice, subject to availability.
Rescheduling requests made with less than 24 hours' notice may not be accommodated. Any rescheduled order must be used within a reasonable timeframe agreed upon by The Yum Box.
Deposits
All deposits are non-refundable. Deposits are used to reserve your date and may cover ingredients, supplies, staffing, and preparation associated with your order or event.
Custom, Corporate & Event Orders
Custom orders, corporate orders, grazing tables, and other large or specially prepared orders are non-refundable once confirmed.
Because these orders often require advance purchasing, preparation, and scheduling, we strongly recommend confirming all details before payment is submitted.
Delivery
It is the customer's responsibility to provide the correct delivery address, contact information, and delivery date at the time of ordering.
If the recipient is unavailable during the delivery window, we will attempt to contact the phone number associated with the order. The order may be left at the delivery location, and delivery will not be re-attempted.
Refunds will not be provided for:
- Incorrect or incomplete delivery information supplied by the customer
- A recipient not being available
- Orders left unattended after delivery
- Delays caused by traffic, weather, or circumstances outside of our reasonable control
- Food that is not refrigerated or stored appropriately after delivery
Changes to Orders
Please review your order carefully before checking out. Changes may be requested up to 24 hours before the fulfillment date, but cannot always be guaranteed. Changes that increase the value of the order may require additional payment.
Issues With Your Order
If there is an issue with your order caused by an error on our part, please contact us as soon as possible after delivery and provide photos where applicable.
We will review the situation individually and determine the most appropriate resolution. Depending on the circumstances, this may include a replacement, correction, or store credit at our discretion.
Exceptional Refunds
Refunds are not part of our standard policy.
In rare circumstances, management may approve an exception at its sole discretion. If a refund is approved, a 5% transaction or processing fee will be deducted from the refunded amount.
Approval of an exception on one occasion does not create an obligation to provide refunds in the future.
By Placing an Order
By completing your purchase, you confirm that you have reviewed your order details and agree to our refund, cancellation, rescheduling, and delivery policies.
Nothing in this policy limits any rights that cannot legally be waived under applicable consumer-protection laws.