Terms of service

Terms of Service

By placing an order with The Yum Box, you agree to our Terms of Service and Refund & Cancellation Policy.

Product Appearance & Creative Discretion

Photos shown on our website and social media feature past orders, including both standard and custom creations. They are intended to showcase our style and previous work, but should not be considered an exact representation of every future order.

Each order is individually designed and may vary based on seasonality, ingredient availability, order size, product selection, and overall presentation. The Yum Box reserves creative discretion when selecting, arranging, and substituting ingredients in order to maintain the quality, balance, and visual style of our charcuterie.

Our goal is always to create something beautiful, thoughtful, and special for each order while staying true to The Yum Box design style.

Order Information

Customers are responsible for providing accurate order details, including delivery address, contact information, dietary selections, fulfillment date, and any special instructions.

Please review all order details carefully before completing your purchase. If you have any questions or special requests, we encourage you to contact us before placing your order.

Ingredient Availability & Substitutions

Ingredients may vary depending on seasonality, availability, and quality. The Yum Box reserves the right to make reasonable substitutions when necessary and to select ingredients that best complement the overall design and presentation of the order.

Substitutions may be made without prior notice when needed, provided the overall quality and value of the order are maintained.

Dietary Requests & Allergies

Dietary options are limited to those offered at the time of ordering. While we take care when preparing each order, our products are prepared in an environment where common allergens may be present, and we cannot guarantee that cross-contact will not occur.

Customers with severe or life-threatening allergies are advised not to place an order.

Delivery

Customers are responsible for ensuring that the delivery address and contact information provided are correct and that someone is available to receive the order during the scheduled delivery window.

If no one is available, we may attempt to contact the phone number associated with the order. The package may be left at the delivery location, and delivery will not be re-attempted.

Refunds, Cancellations & Rescheduling

All orders are subject to our Refund & Cancellation Policy. Due to the perishable and made-to-order nature of our products, all sales are final except in rare circumstances approved by management.

Issues With Your Order

If there is an issue with your order, please contact us as soon as possible at info@theyumbox.ca so we can review the matter.